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FAQ'S

Find answers to all your questions here

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What is AL HUB app?

The AL HUB app helps businesses go online easily and affordably. It provides tools and features that improve visibility, connect with more customers, and grow the business without high costs. Our goal is to make digital transformation simple, cost-effective, and accessible for all businesses.

Is AL HUB app designed for providing discounts and offers?

No, AL HUB is not a discount or offer providing application. Any offers available on AL HUB are provided directly by the listed businesses for their customers. Not all businesses on the platform offer promotions. We simply provide a platform for businesses to showcase and advertise their offers.

Why should I list my business on the AL HUB app?

A recent study shows that 90% of UAE businesses believe mobile applications are a must to attract new customers and to retain existing customers, but developing and marketing them is expensive. We help businesses to use our platform to advertise, promote, and sell their products and services. A platform to use as their mobile application, rather than developing one.

How will AL HUB help my business?

  • Engage Customers: We help to attract new customers and retain existing customers.
  • Increases store accessibility: Allows customers to access products and services anytime and
    anywhere, making the business more available.
  • Boost Brand Visibility: Place the brand directly on the user’s device, ensuring continuous exposure
    and brand recognition.
  • Personalize Experiences: Tailor the app content and recommendations based on user behavior
    and preferences for a more customized experience.
  • Simplify Customer Service: Offer easy-to-access support through in-app chat, FAQs, and ticket
    systems to resolve issues quickly.
  • Capture User Insights: Understand user behavior, preferences, and demographics to develop
    business strategies and product improvements.
  • Increase Sales: Provide a smooth, user-friendly shopping experience, driving purchases through
    easy checkouts and exclusive in-app offers.
  • Run Loyalty Programs: Encourage repeat business by integrating rewards programs, points
    systems, and discounts directly into the app.
  • Stay Competitive: Stand out from competitors by offering a modern, seamless mobile experience
    that appeals to tech-savvy customers.
  • Improve Business Efficiency: Streamline operations such as order tracking, customer
    management, and communication through app functionalities.

What are the features available on AL HUB app for businesses?

AL HUB provides a platform for business to advertise, promote and sell their products or services. It has following features:
  • Booking feature (table reservation, slot booking and manpower booking)
  • Carting to sell the products online.
  • Pre-ordering.
  • Promotions / Offers – advertise seasonal offers to customers
  • Feedback – Collect customer feedback easily.
  • Payment Gateways – collect payments online for the products or services provided.
  • Options to use own delivery team or third-party aggregators.
  • Integrate with third party applications.

What can I expect after joining AL HUB?

Once you become AL HUB partner, you will have a dedicated account manager who will assist you in boosting your orders and revenues on the platform. Additionally, you will be granted access to the AL HUB Vendor Portal, where you can find more details about the platform’s operations, training materials, and the ability to manage your listings.

What are the costs associated with listing a business on the AL HUB app?

We offer tailored packages for our business clients designed to meet your specific requirements. Our pricing is competitively structured, reflecting our commitment to supporting businesses in achieving digital growth and enhanced performance. For detailed pricing information, please contact one of our representatives.

Does the AL HUB app offer a trial period?

While we do not have a standard trial period, we may be able to arrange a free trial. Please reach out to us with your requirements, and we’d be happy to discuss the possibilities.

Are there additional fees for advertising offers on AL HUB?

There is no extra charge for advertising the offer; rather, we would suggest informing us of the offers to post on our social media pages to attract more customers.

What types of businesses are supported by AL HUB?

The AL HUB app is equally useful for both UAE residents and tourists. If your business is serving residents or tourists of the UAE, you can contact us to list your business.

Are there specific criteria you follow before listing a business?

In addition to helping local businesses reach a wider audience, we only feature the best on our app so that AL HUB users can quickly locate the best in their area. We do this by meeting specific requirements before listing any businesses. That’s why our tagline is ‘Connecting You To The Best’.

What criteria or standards are used to consider a service provider as the best before listing on AL HUB?

  • Comprehensive research: Our team conducts thorough research to curate the listings that are the best on our app. We consider various factors such as customer reviews, ratings, expert opinions, and local recommendations to ensure that our listings are comprehensive and reliable for our users.
  • User feedback: We value the feedback and reviews from users who have visited or used the service. Their firsthand experiences and opinions contribute to the credibility of our listings.
  • Unbiased approach: Our goal is to provide unbiased recommendations. We do not have any affiliations or partnerships that influence our listings.
  • Transparent methodology: We are transparent about our listing process. We outline the criteria to evaluate every store before listing. For e.g.: before listing a restaurant, we evaluate things such as food quality, service, ambiance, and value for money. This transparency allows users to understand how we arrive at our recommendations.
  • Continuous updates: We regularly review and update our listings to reflect changes in quality, new openings, closures, and evolving trends. By keeping our listings up to date, we strive to provide the most accurate information to our users.
  • User empowerment: We believe in empowering our users to make informed decisions. Alongside our recommendations, we provide detailed information about businesses, enabling users to conduct their own research and make choices based on their preferences.

What kind of support or assistance does AL HUB offer to new businesses?

We understand that starting and growing a business is challenging, especially in today’s competitive market. That’s why at AL HUB; we are committed to supporting businesses by offering a FREE listing on our platform for a limited period—with conditions that ensure quality and mutual growth.

What documents are required to list my business on AL HUB?

We will need a copy of the following documents: Certificate of Trade License or Business Registration Tax (if applicable) Emirates ID or Power of Attorney (if applicable) Certificate of trademark (if applicable).

Why would users choose to download the AL HUB app?

  • Free-to-use application (available on the App Store and Google Play Store)
  • Curated to meet user needs.
  • No need to scroll through search engine results.
  • No more confusion from social media influencers.
  • We list only the best in town after verification by our SPV team.
  • Single application with multiple categories for daily needs.
  • An app with booking, carting, and payment features and no need to install multiple apps on the phone.
  • A complete family-oriented application.
  • Equally useful for residents and tourists.
  • Easy-to-use application.

Why should users use the AL HUB app when they can search for information on search engines?

AL HUB is not a replacement for search engines. While search engines deliver information and search results based on user queries, AL HUB serves as a local guide app offering firsthand knowledge and personal experiences about specific stores, tourist locations or services. The human element and direct experience provided by the AL HUB app make it an invaluable resource for exploring and understanding a particular area.

Which countries does the AL HUB app cover?

AL HUB currently serves the entire United Arab Emirates and plans to grow into other Gulf nations in the future.